8.04.2009

Goodbye Chase, Hello Wells Fargo

So after a year of marriage the hub and I finally decided to open a joint checking account. After receiving an offer in the mail from Chase bank offering free $100 when opening an account with them, we figured what the heck? What do we have to lose? Well...our relationship with Chase bank was very short lived. Only 2 weeks after opening our account we closed our account. Let me correct that, they closed our account. Here is how events transpired:

-Opened our account (guy seemed like he was new and seemed nervous when helping us)
-A few days later receive a letter in the mail stating the hub's SSN was inputted incorrectly.
-Hub goes into the bank the next day to fix the issue (or so we thought)
-Activate my debit card but the hub is unable to activate his (per the account rep on the phone, "you need to go into the bank to fix it"
-Try to use my debit card at a restaurant and it gets denied
-Go into bank inquiring about hub's card and my card. Per the account reps, "oh we'll send a new card out to you [hub]" and "we don't know why your card [me] was denied everything is fine"
-Try to use my debit card again at the grocery store and get denied
-On the same day receive mail with the hub's new debit card plus a letter stating our account was closed with a check enclosed for the full amount. WTF?!

At this point I was too angry at Chase to even try to rectify our situation. So with our check in hand from Chase we walked into Wells Fargo today.

Our experience at Wells Fargo today was WAAAAAY better. We've had an account with them for only a few hours but I'm hoping this relationship lasts a little bit longer. Plus I'm stoked about their rewards program for using your ATM card for credit purchases. And we got free parting gifts. :-)

2 comments:

Nita Adriany said...

Congrats! all my friends have WF but I'm with BofA...been since I first opened an account!

Aileen said...

I've had BofA forever (since senior year of high school). We decided on WF because of their rewards program. :-)